I called the technician again and this time he determined that the control board needed to be replace. I was up and running for less than two days before it stopped cooling again. Don’t buy GE - crap products now and worse customer service. And the day after the last repair technician left, GE and their incompetent case manager closed the case without even reaching out to me. So after weeks of dealing with GE and the companies that they use I still have a refrigerator that's faulty. He said he didn’t have any order to replace the compressor (so why the hell did he happen to have one, that took weeks to get after ordering, on hand). When he came to “repair” the fridge he said, "It is working fine" and if I wanted to replace the compressor (which he “happened” to have one on hand) it would cost me $1300. Well 3 weeks later I call them back and the person who answered the phone said that “we have all the parts” and can send out a technician in 5 days. Two weeks later I got a call from the “GE repair business” that the compressor came in but it was damaged and would have to reorder it. 10 days later I called the GE case manager to find out what’s going on since I haven’t heard anything - I was told that she will know what parts to order by the end of the day (spoke to someone other than the case manager). The repair tech called it in and his company would order the parts. At this point she said, "We (GE) can send another repair tech" who agreed with with the 2nd repair that the compressor needed to be replace. She said that GE is responsible to repair it and only when it can’t be repaired they (GE) will replace it. I called GE and the case manager told me that they cannot replace the refrigerator but have to repair it (even after I tried to convince her it’s a brand new fridge and I didn’t buy a refurbished fridge). (I didn’t want him to touch it because it’s a brand new refrigerator and I didn’t pay my hard earned $$$$ for a refurbished refrigerator). The 2nd one said the compressor was faulty or there wasn’t enough refrigerant in the system and will need to be replaced.
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December 2022
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